ITSM - Train the Trainers event

Session

NI4OS ITSM

16 Sep 2020, 10:00

IT Service Management materials and webinar room (NI4OS training platform)

Conveners

NI4OS ITSM: ITSM processes in NI4OS

• Anastas Mishev (UKIM)

NI4OS ITSM: ITSM excersize

• Sonja Filiposka (Ss. Cyril and Methodius University Faculty of computer science and engineering)

Contribution list Timetable

13. ITSM processes in NI4OS

Anastas Mishev (UKIM)

16/09/2020, 10:00

ITSM - Train the Trainers event

14. ITSM excersize

Sonja Filiposka (Ss. Cyril and Methodius University Faculty of computer science and engineering)

16/09/2020, 11:00

ITSM - Train the Trainers event

Breakout rooms exercise aiming to provide a little bit of hands on activity that will help put the FitSM and NI4OS pre-production environment service management processes into practice.