FitSM: Implementing lightweight IT Service Management in the EOSC Ecosystem
- Owen Appleton (EGI Foundation)
- SY Holsinger (EGI Foundation)
FitSM: Introduction, Purpose and Goals
- Anastas Mishev (UKIM)
- Sonja Filiposka (Ss. Cyril and Methodius University Faculty of computer science and engineering)
This two hour webinar will provide a comprehensive overview of how service management, and the lightweight approach provided by the FitSM standard, is suitable for distributed, federated and research services. Through FitSM, the aim is to perform effective IT service management (ITSM) while achieving a baseline level of ITSM that can act in support of ‘management interoperability’ in federated...