ITSM - Train the Trainers event
from
Tuesday, 15 September 2020 (14:00)
to
Wednesday, 16 September 2020 (16:00)
Monday, 14 September 2020
Tuesday, 15 September 2020
14:00
Introduction, Purpose and Goals
Introduction, Purpose and Goals
14:00 - 14:10
Room: IT Service Management materials and webinar room
14:10
Implementing lightweight IT Service Management in the EOSC Ecosystem
Implementing lightweight IT Service Management in the EOSC Ecosystem
14:10 - 16:00
Room: IT Service Management materials and webinar room
Contributions
14:10
Implementing lightweight IT Service Management in the EOSC Ecosystem
-
Owen Appleton
(EGI Foundation)
Sy Holsinger
(EGI Foundation)
Wednesday, 16 September 2020
10:00
ITSM processes in NI4OS
ITSM processes in NI4OS
10:00 - 11:00
Room: IT Service Management materials and webinar room
Contributions
10:00
ITSM processes in NI4OS
-
Anastas Mishev
(UKIM)
11:00
ITSM excersize
ITSM excersize
11:00 - 12:00
Room: IT Service Management materials and webinar room
Contributions
11:00
ITSM excersize
-
Sonja Filiposka
(Ss. Cyril and Methodius University Faculty of computer science and engineering)
14:00
Defining repository policies and key concepts of repository service management
Defining repository policies and key concepts of repository service management
14:00 - 15:30
Room: IT Service Management materials and webinar room
Contributions
14:00
Defining repository policies and key concepts of repository service management
-
Branko Marovic
(UB)
15:30
Q&A
Q&A
15:30 - 16:00
Room: IT Service Management materials and webinar room